Kerege.kz Legal Documents
Kerege.kz Privacy Policy
Kerege.kz Privacy Policy
This Privacy Policy (hereinafter referred to as the "Policy") describes how "Telse" LLP (hereinafter referred to as the "Company"), the owner and administrator of the Kerege.kz mobile and web platform (hereinafter referred to as the "Platform"), collects, uses, stores, discloses, and protects the personal and other data of Users.
The use of the Platform signifies your unconditional agreement with this Policy and the terms of your data processing. If you do not agree with the terms of this Policy, please do not use the Platform.
1. General Provisions
1.1. This Policy is developed in accordance with the legislation of the Republic of Kazakhstan on personal data protection and regulates data processing relations between the Company and the Platform Users.
1.2. The main purpose of data collection and processing is to ensure the full functioning of the Platform, provide high-quality housing rental services, improve user experience, and comply with legal requirements.
1.3. The Company undertakes to take all reasonable measures to protect the confidentiality of your data.
2. Categories of Data Collected
For the effective provision of services, the Platform may collect the following types of information:
2.1. Personal data that you provide voluntarily:
3. Purposes of Data Use
Your data is used for the following purposes:
3.1. Provision, support, and improvement of Platform services:
4. Data Storage and Protection
4.1. Your data is stored on secure servers located in the Republic of Kazakhstan or in other jurisdictions that provide an adequate level of data protection, in accordance with the requirements of the RK legislation.
4.2. The Company applies a complex of organizational, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, destruction, or loss. These include: data encryption, access control to systems, use of secure communication protocols, regular security checks.
4.3. Access to your data is provided only to those Company employees who need it to perform their job duties and who are bound by confidentiality obligations.
4.4. Your data is stored for as long as necessary for the purposes for which it was collected, or for the period established by the legislation of the Republic of Kazakhstan. After this, the data is deleted or anonymized.
5. Data Transfer to Third Parties
The Company may transfer your data to third parties exclusively in the following cases:
5.1. With your consent: For example, when you give consent to transfer data to partners for insurance processing or compatibility testing.
5.2. Service providers: The Company may engage third-party companies and individuals to perform functions on our behalf (e.g., hosting, analytics, payment systems, support services). These service providers have access to your data only to the extent necessary to perform their tasks and are obligated to maintain confidentiality.
5.3. Risk assessment partners: When using the risk assessment system, data may be transferred to our verified partners for analysis of information from open sources, but only with your consent and in accordance with RK legislation.
5.4. As required by law: The Company may disclose your data if required by law, court order, government agency request, or to protect the rights, property, or safety of the Company, our Users, or the public.
5.5. In case of business reorganization: In the event of a merger, acquisition, or sale of Company assets, your data may be transferred to the successor.
6. Your Rights as a Data Subject
You have the following rights regarding your personal data:
6.1. Right of access: You can request access to your personal data that we process.
6.2. Right to rectification: You can request the correction or update of inaccurate or incomplete data.
6.3. Right to erasure ("right to be forgotten"): You can request the deletion of your personal data from our systems if its further storage is not legally mandatory.
6.4. Right to restriction of processing: In certain circumstances, you can request the restriction of the processing of your data.
6.5. Right to object: You can object to the processing of your data on grounds provided by law.
6.6. Right to withdraw consent: If the processing of your data is based on consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out prior to its withdrawal.
6.7. Right to data portability: You can request to receive your data in a structured, machine-readable format and transmit it to another data controller.
To exercise any of these rights, please contact us using the contact details provided below.
7. Use of Cookies and Similar Technologies
The Platform uses cookies, web beacons, and similar technologies to collect information about your interaction with the Platform. This helps us:
8. Changes to the Privacy Policy
The Company reserves the right to make changes to this Policy at any time. The updated version will be published on the Platform with an indication of the effective date. We recommend regularly reviewing this Policy to stay informed of any changes. Continued use of the Platform after the publication of changes signifies your agreement with the new version of the Policy.
This Privacy Policy (hereinafter referred to as the "Policy") describes how "Telse" LLP (hereinafter referred to as the "Company"), the owner and administrator of the Kerege.kz mobile and web platform (hereinafter referred to as the "Platform"), collects, uses, stores, discloses, and protects the personal and other data of Users.
The use of the Platform signifies your unconditional agreement with this Policy and the terms of your data processing. If you do not agree with the terms of this Policy, please do not use the Platform.
1. General Provisions
1.1. This Policy is developed in accordance with the legislation of the Republic of Kazakhstan on personal data protection and regulates data processing relations between the Company and the Platform Users.
1.2. The main purpose of data collection and processing is to ensure the full functioning of the Platform, provide high-quality housing rental services, improve user experience, and comply with legal requirements.
1.3. The Company undertakes to take all reasonable measures to protect the confidentiality of your data.
2. Categories of Data Collected
For the effective provision of services, the Platform may collect the following types of information:
2.1. Personal data that you provide voluntarily:
- Upon registration and Account creation: Your full name, date of birth, gender, phone number, email address.
- For identity verification: Data from your identity document (including photo/scan), for the purposes of preventing fraud and ensuring transaction security, in accordance with applicable law.
- When creating an Advertisement (for Landlords): Detailed information about the property (address, characteristics, photos, video tours).
- When creating a Rental Application (for Tenants): Your housing search preferences, budget, rental period, number of occupants.
- Data from compatibility/psychotype questionnaires: When undergoing paid testing to match suitable Landlords/Tenants.
- Reviews and comments: Information you leave about apartments, Landlords, or Tenants.
- Correspondence: The content of your correspondence with other Users or support service via the Platform's internal chat.
- Technical data: Your IP address, device type, operating system, browser type and version, internet provider data.
- Activity data: Information about how you use the Platform, including pages viewed, time of visit, features used, search queries.
- Geolocation data: If you grant appropriate permission, the Platform may collect data about your location to provide more relevant offers.
- Data on interaction with the AI assistant: History of your queries and responses to improve the assistant's performance.
- To enhance the security and reliability of transactions, the Company, with your explicit consent and in strict accordance with the legislation of the Republic of Kazakhstan, may obtain and analyze information about you from public sources and partner databases to form a risk assessment system (e.g., data on debts or litigation, if permitted for this purpose by law).
3. Purposes of Data Use
Your data is used for the following purposes:
3.1. Provision, support, and improvement of Platform services:
- Registration and management of your Account.
- Publication of your Advertisements and Rental Applications.
- Ensuring communication between Tenants and Landlords.
- Matching the most suitable housing options/candidates using AI and the compatibility feature.
- Carrying out risk assessment to ensure security.
- Possibility of online signing of lease agreements.
- Customizing content and offers to your individual preferences.
- Analyzing Platform usage trends for its development and improvement.
- Verifying your identity to confirm Account authenticity.
- Monitoring activity to prevent violations of the User Agreement and Platform Rules.
- Detecting and preventing fraudulent activities.
- Sending notifications about updates, news, special offers, and promotions (with your consent).
- Displaying relevant advertising on the Platform.
- Compliance with applicable laws, regulations, and judicial requests.
- Responding to government agency inquiries.
4. Data Storage and Protection
4.1. Your data is stored on secure servers located in the Republic of Kazakhstan or in other jurisdictions that provide an adequate level of data protection, in accordance with the requirements of the RK legislation.
4.2. The Company applies a complex of organizational, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, destruction, or loss. These include: data encryption, access control to systems, use of secure communication protocols, regular security checks.
4.3. Access to your data is provided only to those Company employees who need it to perform their job duties and who are bound by confidentiality obligations.
4.4. Your data is stored for as long as necessary for the purposes for which it was collected, or for the period established by the legislation of the Republic of Kazakhstan. After this, the data is deleted or anonymized.
5. Data Transfer to Third Parties
The Company may transfer your data to third parties exclusively in the following cases:
5.1. With your consent: For example, when you give consent to transfer data to partners for insurance processing or compatibility testing.
5.2. Service providers: The Company may engage third-party companies and individuals to perform functions on our behalf (e.g., hosting, analytics, payment systems, support services). These service providers have access to your data only to the extent necessary to perform their tasks and are obligated to maintain confidentiality.
5.3. Risk assessment partners: When using the risk assessment system, data may be transferred to our verified partners for analysis of information from open sources, but only with your consent and in accordance with RK legislation.
5.4. As required by law: The Company may disclose your data if required by law, court order, government agency request, or to protect the rights, property, or safety of the Company, our Users, or the public.
5.5. In case of business reorganization: In the event of a merger, acquisition, or sale of Company assets, your data may be transferred to the successor.
6. Your Rights as a Data Subject
You have the following rights regarding your personal data:
6.1. Right of access: You can request access to your personal data that we process.
6.2. Right to rectification: You can request the correction or update of inaccurate or incomplete data.
6.3. Right to erasure ("right to be forgotten"): You can request the deletion of your personal data from our systems if its further storage is not legally mandatory.
6.4. Right to restriction of processing: In certain circumstances, you can request the restriction of the processing of your data.
6.5. Right to object: You can object to the processing of your data on grounds provided by law.
6.6. Right to withdraw consent: If the processing of your data is based on consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out prior to its withdrawal.
6.7. Right to data portability: You can request to receive your data in a structured, machine-readable format and transmit it to another data controller.
To exercise any of these rights, please contact us using the contact details provided below.
7. Use of Cookies and Similar Technologies
The Platform uses cookies, web beacons, and similar technologies to collect information about your interaction with the Platform. This helps us:
- Remember your preferences and settings.
- Analyze traffic and user behavior.
- Personalize content and advertising.
- Improve Platform security.
8. Changes to the Privacy Policy
The Company reserves the right to make changes to this Policy at any time. The updated version will be published on the Platform with an indication of the effective date. We recommend regularly reviewing this Policy to stay informed of any changes. Continued use of the Platform after the publication of changes signifies your agreement with the new version of the Policy.
